Our Returns and Refund Policy
Returns for shipped merchandise will be for the cost of the merchandise only, shipping costs are non-refundable. A refund will be sent back to the original form of payment for qualifying merchandise only. All merchandise must be unworn and unwashed and in the same condition received within:
15 days of purchase for US orders
25 days of purchase for US orders during Holiday sales
35 days of purchase for all international orders
Full refunds for goods will only be provided under the following circumstances:
Damaged goods from shipping
If you believe your item falls under one of the above reasons please contact firstname.lastname@example.org within fourteen (14) days of receipt of the item. If your return/exchange does fall under one of these specified reasons, The HBCU Closet will reimburse your shipping costs when your item is received and processed. Please allow up to ten (10) business days to process any qualifying return/exchange. Packages shipped back to us without tracking that fail to arrive are the responsibility of the customer.
Exchanges must be made for like apparel of equal or lesser value. If the requested item for exchange is out of stock, the customer will be contacted via email. However, if there is no response within three (3) business days, the exchange will be processed as a return.
If you purchase new items to replace a return ahead of time, please provide your Order Number for validation.
We do not accept worn or washed merchandise. Any merchandise suspected of being previously worn and/or washed will be returned to the customer at their expense.
All return shipping charges are the responsibility of the customer unless The HBCU Closet was at fault for any reason. If the fault was ours, your shipping expense will be refunded to you. The HBCU Closet will only reimburse standard shipping expenses. Expedited or Express services will not be reimbursed.
All sale items are final and are ineligible for return or exchange.